Access Information

• Address:

  1297-200 Ninotaira, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0407, Japan

• Arriving by Car

  There are three parking spaces available on-site, arranged in a tandem parking style.

  During winter, snow tyres are mandatory, as there may be snowfall.

• Arriving by Taxi

  Important Notice

  Taxis are in short supply in Hakone, and last-minute bookings are difficult. We strongly recommend booking in advance.

  Some guests have found themselves unable to secure a taxi at the last minute, and unfortunately, we are unable to arrange taxis on short notice.

   

  Local Taxi Companies

  1. Hakone Tozan Hire – 0465-22-1311 (Bookings available up to one month in advance)
  2. Izu-Hakone Kotsu – 0465-35-0818

   

  Estimated Travel Time & Cost

  • From Kowakidani Station: Approx. 5 minutes by car
  • From Gora Station: Approx. 5 minutes by car
  • Fare: Around ¥1,500

• Arriving by Bus

  Take the bus to “Midori no Mura Iriguchi” (みどりの村入口). From there, it is about a 5-minute walk to the location (please note that the path is uphill).

   

  Buses are available from Odawara Station and other locations.

Check-in & Check-out Information

• Check-in Procedure

  1. Retrieve Key Box Code

  • The key box code will be sent via email or booking app one day before check-in.
  • If you have not received it by 18:00 on the day before check-in, please contact us.

  2. Unlocking the Door

  • Locate the key box attached to the front door handle and open it.
  • Take out the key and unlock the door. (If unsure, please refer to the provided link.)
  • To remove the key from the lock, turn it to a horizontal position.

   

  Hygiene Notice

  For cleanliness, please wipe down any luggage or items that have touched the ground before bringing them indoors. Wet wipes are available at the entrance.

   

  

   

  Important Notices

  • Due to the natural surroundings of this property, insects may enter if doors or windows are left open. Please keep them closed at all times.

   

  Welcome Drink

  • As a welcome drink, each guest aged 20 and over will receive one bottle of local Hakone craft beer, provided in the refrigerator.
  • If you would like additional bottles, please use the provided link to make a payment (¥1,000 per bottle).

   

  

• Check-out Procedure

  • Lock the front door and return the key to the key box before leaving.
  • If the rubbish bin is full and you need to use an additional rubbish bag, please make sure to seal it tightly to prevent insects.

   

  Lost & Found

  If you have left something behind, please contact us as soon as possible.

• Early Check-in

  • Early check-in is possible only if there was no guest staying the night before.
  • To check availability, please contact us after the day before check-in with your preferred time.

• Late Check-out

  • Late check-out is not available.

  (Please note that early check-in and late check-out policies may be subject to change.)

[Important] House Rules

• Room Use Guidelines

   

  1. Used Towels

     • Please place used towels in the laundry basket in the dressing area.

   

  1. Used Dishes

     • Wash used dishes and place them in the drying rack.
     • If you cannot place them in the drying rack, lay them on kitchen paper instead.
     • Do not return used dishes to the cupboard to avoid mixing them with clean ones.

   

  1. Food Waste & Rubbish Disposal

     • Separate rubbish into two categories before disposing of it in the bin:
       • Burnable waste (including plastic bottles)
       • Non-burnable waste (including glass bottles and cans)

   

  1. If the Rubbish Bin is Full

     • Seal full rubbish bags tightly and place them next to the bin. Open bags may attract insects.
     • Additional rubbish bags can be found at the bottom of the bin.

   

  1. Damaged Items

     • If any items are damaged, please contact us via the booking app or email with photos of the issue.

   

  Extra Charges:

  • • If the room is left in poor condition and requires extra cleaning beyond the standard time, a ¥22,000 additional cleaning fee may apply.

   

  Examples of Room Use That May Incur Additional Charges

   

  

How to Spend Time in the Room and Rules

• Layout

  

  

• Receiving Packages

  As this is a self-service accommodation, we cannot accept packages in advance. However, you are welcome to receive deliveries during your stay.

• Wifi

  Wifi

  SSID：Buffalo-5G-EB38

  PASS：7f7ffx3v3knf7

  

  Internet Connection Issue

Sauna & Cold Bath

• How to Use the Sauna

  

   

  You can set the timer and activate the heater. The position shown in the photo indicates 0 minutes remaining, and you can set the timer for a maximum of 3 hours and 20 minutes.

   

  

   

  There is a temperature control dial located at the bottom of the heater.

   

  Depending on the outside temperature, it will take approximately 50 minutes for the sauna to warm up.

Hot Springs

• How to Use the Hot Springs

  • Please turn on the hot water panel switch in the dressing area.
  • In the summer, opening both the source water and the additional water fully will provide a comfortable water temperature.
  • It will take approximately 10-15 minutes for the bath to fill.

  

   

  The white residue called Yunohana may appear, but it is a natural component of the hot spring water. Please rest assured that it is harmless.

   

  If you have trouble removing the bath plug, please use a bar as shown in the photo to hook onto the plug’s ring and pull it out.

   

  

Campfire

• How to Use the Campfire

   

  1. Take 10 logs from the firewood rack and 2 fire starters from the shelf, then set them up in the fire pit.
  2. Light the fire starters.
  3. After use, close the lid of the fire pit.

   

  If you purchase additional firewood or fire starters, please make the payment through the provided links for firewood/ fire starters.

BBQ

• Equipment

  After use, please clean the dishes and place them in the drying rack.

  Tongs are available and can be found in the kitchen.

• Before & During Use

   

  • Ensure everything is set up and ready for grilling.

• After Use

  • Dispose of food scraps and waste in the indoor rubbish bin.
  • Wipe the plates with kitchen paper to remove any oil.

Bedroom

• Bedroom & Beds

  • Western Room A: 2 single beds (France Bed)
  • Western Room B: 2 single beds (France Bed)
  • Living Room: 1 sofa mattress (custom-made)
  • Japanese Room: 3 single futons (Nishikawa futons)

• Bedding Setup

  • Western Rooms: Bedding is already set up.
  • Living Room: Move the backrest and place the sheets over the mattress to use.

   

  Before

  

   

  After

   

  

• Japanese Room:

  Please place the sheets over the waterproof pad yourself before use.

   

  Before

  

   

  After

   

  

• Bedding Storage

  Bedding, linens, pillows, blankets, etc., are available in the Japanese Room storage.

   

  Note:
  Linens are not changed during extended stays. Please wash them yourself if needed.

Amenities & Facilities

• Bathroom

  • Shampoo / Conditioner
  • Body Soap / Body Sponge
  • Facial Cream / Toner / Moisturizer
  • Hair Dryer / Hair Iron
  • Comb / Hair Ties / Headband
  • Toothbrush
  • Bath Towel / Face Towel (1 per person. Please wash during extended stays)

  

   

  

• Kitchen

  • Dishes / Cutlery (8 sets)
  • Children’s Dishes / Cutlery (2 sets)
  • Pots / Frying Pan
  • Refrigerator / Freezer
  • Microwave
  • Electric Kettle
  • 5.5-cup Rice Cooker
  • IH Stove
  • Portable IH Stove
  • BBQ Grill
  • Condiments (Olive Oil, Salt, Pepper, Soy Sauce)

  

   

  

   

  

   

  

   

  

   

  

   

  

   

  

   

  

   

  

• Japanese Room

  • Playing Cards / Toys
    (Please note that some parts may be missing.)

  • Various Board Games

  

Electronics

• How to Use the Speaker

  1. Press the power button.
  2. Press and hold the Bluetooth button for 2 seconds.
  3. Set up the Bluetooth connection on your smartphone.

  

   

  User Guide

   

   

  How to Use the Projector and Watch Terrestrial TV

  1. Use the adjustable rod on the wall near the sofa bed to open the projector drawer.

  

   

  Use the remote control to operate the projector and watch terrestrial TV.

   

  User Guide

   

  IH Heater

   

  

   

  

   

  User Guide

   

  Underfloor Heating

  There is a switch for the underfloor heating next to the stairs. Please press the power button to use it.

   

   

  

Insects

Smoking Area

Cancellation Policy

Contact Information

Food Delivery

Prohibited Activities

Local Information

Emergency Information

Troubleshooting

• No Hot Water

  Please check if the water heater panel in the changing room is powered on. (If the temperature is displayed, it is on.)

  

   

  If the water heater is not powered on, the gas meter may have stopped. Please follow the steps below to restore it.

   

  1. Turn off all gas appliances (fan heater, underfloor heating, hot water, BBQ).

  2. Press the black reset button on the gas meter.

  3. The display will show text and the red light will blink.

  4. Wait for about 1-2 minutes.

  5. Once the blinking text and red light disappear, the system is restored.

• Location of the gas meter (marked with ★ on the diagram).

  

   

  

• No Internet Connection

  If you’re unable to use the Wi-Fi, please try the following:

  1. Check if the router and modem are properly plugged in.

   

  1. Location of the router and modem: Inside the white box in the closet of the second-floor Japanese room.

  

   

  • 2. Unplug the router and modem, wait for 2 minutes, and then plug them back in.

  • 3. Check that all the wires are securely connected to the devices.

  • 4. From the device settings, delete the relevant network information, disable Wi-Fi, and then reconnect.

  • 5. Restart your smartphone or device.

  • 6. If you still can’t connect after trying the above steps, there may be an issue with the router. Please contact us via the message feature on the booking site.

• Power Outage

  Due to heavy rain or earthquakes, power outages may occur. Additionally, using multiple electrical devices simultaneously may cause the breaker to trip.

   

  If the power goes out during your stay, please first check the breaker.

   

  Breaker Location: On the shelf above the sofa (near the stairs).

   

  

   

   

  If the breaker switch is in the “off” position, please raise the lever to the “on” position.

   

  If the breaker is on but the power is still out, it could be a power outage. If the lights in other rooms are also out and the neighboring area is dark, it’s likely a power outage. Leave the breaker on and wait for the power to be restored.

• False Alarm of Smoke Detector

  If the smoke detector goes off by mistake, you can stop the sound from the control panel located next to the stairs.

  

   

  Pull the red square section towards you to open the control panel.

   

  

   

  Press the sound stop button in the red square, then press the reset button in the green square.

• Fire

  In the unlikely event of a fire during your stay, inform your companions and check on everyone’s safety. If the fire can be quickly extinguished, use the fire extinguisher for initial suppression.

• Steps to take in case of a fire:

  1. Alert everyone loudly.

  2. If the fire is small, extinguish it; if not, immediately call 119.

  3. Assist others (help those with disabilities or those caught in smoke).

  4. Escape (if the fire reaches the ceiling, evacuate immediately).

   

  To avoid inhaling smoke, cover your nose and mouth with a wet towel or mask, keep low, and escape outside. If going down is not possible, escape horizontally. Smoke rises, so never go upwards.

   

  If possible, close doors behind you to prevent the spread of the fire by cutting off the airflow. If reaching the exit is difficult, escape through a window.

• How to use the fire extinguisher:

  1. Pull the safety pin.

  2. Aim the nozzle at the source of the fire.

  3. Squeeze the lever firmly.

   

  If you realize you’ve forgotten something in the room after leaving, please contact us via message. The cleaning staff will check. If the lost item is found, we will mail it to you with cash on delivery.

   

  *Please note that if we do not hear from you within one week after your check-out date, the item will be discarded without further notice.

   

  *Items like umbrellas or towels, which are deemed inexpensive, will be discarded without prior notice. Thank you for your understanding.